Return & Exchange Policy

Because most of our products are personalized and curated gift items, we have a clear and fair policy:

1. Customized & Personalized Orders

Items made with personal names, photographs, customized stationery, or perishable goods (such as chocolates or snacks) are non-returnable and non-refundable once crafted.

2. Damaged in Transit or Wrong Item Received

We pack every hamper with multi-layer protective packaging. However, in the rare event of transit damage:

• Please record a continuous, unedited unboxing video right from opening the outer courier flyer/box.
• Contact us within 24 to 48 hours of delivery via email (support@khusshuhampers.in) or Instagram DM with your Order ID and the unboxing video.
• Upon verification, we will provide a free replacement for the damaged items or arrange an appropriate resolution.

3. Order Cancellations

Standard orders can be canceled within 4 hours of placement. Customized orders cannot be canceled once production or personalization has commenced.